Frequently Asked Questions

We’ve answered the common questions we are asked boy our guests below.
If you have a question we haven’t answered, please call our friendly managers today on (07) 4948 1188.

Out and About

Q. We will no doubt want to book some tours while we are there – how do we do that?
Sea Star Apartments has its own onsite FREE tour booking desk and we can ensure your trips are seamless from start to finish with coordinated transfers.

We can book boat trips, parasailing, snorkelling, scuba-diving, jetskiing and kayaking, to name a few.

Q. We have heard a lot about the Great Barrier Reef and Whitehaven Beach – can you organise trips to these places?
Yes – we can book you on trips to the Great Barrier Reef and Whitehaven Beach and we can also organise transfers to and from the ferry terminal to make your day hassle-free.

Q. We will be going out to the islands while we are there and were wondering how far it is to the ferry terminal?
We are a 20-minute walk or a five-minute taxi ride to the ferry terminal at Port of Airlie, which offers daily transfers and trips to the Whitsunday Islands and reef.

Q. We were thinking of visiting Hamilton Island – how far is that?
Hamilton Island can be reached via ferry from the Port of Airlie, in town, and is between a 30-minute and one-hour boat ride depending on the route taken.

Q. We are thinking of booking a boat trip out of Abell Point Marina – how far is that from Sea Star Apartments?
Abell Point Marina is a 20-minute easy walk along the Millennium Boardwalk or a five-minute taxi ride. However, most tour operators that leave from Abell Point have a complimentary transfer service.

Q. What if we need a car while we are there?
A. There is a wide choice of car hire companies in Airlie Beach with everything from scooters and mini-mokes to larger cars and campervans.

Getting Here

Q. How do we get to Airlie Beach
There are daily flights into Whitsunday Coast (Proserpine) Airport from Brisbane, Sydney and Melbourne with Virgin, Jetstar and TigerAir (Sydney only).

You can also fly into Hamilton Island and catch a ferry via Cruise Whitsundays to the Port of Airlie. If driving, exit the Bruce Highway at Proserpine.

Q. How do we get from Whitsunday Coast (Proserpine) Airport to Sea Star Apartments?
We offer a door-to-door service from Whitsunday Coast (Proserpine) Airport for just $25 per person each way $13 for children under 13 and free for two-year-olds and under.

A return shuttle bus is $42 per adult and $21 per child. Please let us know when booking if you require this service.

Recreational Activities

Q. We love swimming – where can we swim in Airlie Beach?
There is a family-friendly, freshwater lagoon in Airlie Beach that is non-tidal and stinger-free all year round. There is also the beach at Port of Airlie and of course, there is also the resort’s wet-edge pool.

Q. I am a keen fisherman – can I fish in Airlie Beach?
There are lots of shops along the Main Street and at Port of Airlie offering swimwear, clothing, shoes, jewellery, homewares, gifts and souvenirs.

There are also two large shopping centres in Cannonvale, which is a 10-minute bus or taxi ride just over the hill from Airlie, and there are Saturday morning markets on the Airlie Foreshore.

Q. What is the shopping like in Airlie Beach?
There are lots of shops along the Main Street and at Port of Airlie offering swimwear, clothing, shoes, jewellery, homewares, gifts and souvenirs.

There are also two large shopping centres in Cannonvale, which is a 10-minute bus or taxi ride just over the hill from Airlie, and there are Saturday morning markets on the Airlie Foreshore.

Q. We like to eat out – is there much variety in Airlie Beach?
Yes, you can eat Chinese, Thai, Vietnamese, Indian, Italian, French, Moroccan, Spanish (Tapas) and ‘Modern Australian’ in Airlie Beach with fresh Whitsunday seafood featuring in a lot of menus.

Check out Whitsunday Menu

Q. We have heard a lot about the Whitsunday sailing scene – how far is the sailing club from Sea Star Apartments?
The Whitsunday Sailing Club is on Airlie Point and is a 20-minute walk or a five-minute taxi ride away.

Q. Will I be woken by Airlie’s famous nightlife?
No, Sea Star Apartments are in a quiet street back and up from the Airlie Beach main street, backing onto National Park and surrounded by lush, tropical rainforest.

It is ideal for families and couples.

Our Facilities

Q. Is there a lift at Sea Star Apartments?
Yes, we have a lift in one of our apartment blocks – please advise this requirement when booking. There are no ground floor apartments.

Q. Do you have a pool?
Yes, we have a wonderful wet-edge pool with stunning views across the Coral Sea.

Q. Is car parking provided?
Yes, every apartment has their own garage for one car. Any additional vehicles or oversized vehicles need to be arranged prior to arrival.

Q. Do you have a restaurant?
No, we do not have an onsite restaurant. There are however, dozens of restaurants and cafes in Airlie Beach and surrounds, offering breakfast, lunch, dinner, snacks and tapas.

You can choose from casual to a la carte and of course you can prepare meals in your apartment and there is a BBQ area.

Q. Where is the closest supermarket?
A. There is a large Woolworths supermarket in Airlie Beach, an easy 10-minute walk along Waterson Way (which is just at the bottom of our road).

Our Apartments

Q. Is linen provided?
Yes, all linen is provided.

Q. What do we need to bring?
We supply a free starter pack in every apartment for guests’ convenience including tea, coffee, sugar milk, as well as soap, shampoo, conditioner, toilet rolls, dishwasher tablets and laundry powder. Additional items can be purchased from reception and there is a supermarket nearby.

There is also a DVD player in every apartment and we have a small selection of second-hand books in reception.

Q. Do you have cable TV?
We have all free to air channels and every apartment has an Android TV that allows for all smart apps including Netflix, Disney +, Stan, and Foxtel with your logins.

Q. Do you have hairdryers?
Yes, every apartment has a hairdryer in each bathroom.

Q. Do you have in-room safes?
Sadly we do not have in-room safes installed in our apartments

Q. Can we cook our own meals in the apartments?
Yes, all apartments have fully-equipped modern kitchens with everything you need to prepare a meal including oven, dishwasher and of course fridge.

Q. What is your cancellation policy?
If your booking is cancelled prior to 7 days of your arrival, there will be a $30 administration fee. If your booking is cancelled less than 7*days prior, you will be charged a 1 nights accommodation fee. Following check-in, there will be no refund. The same applies to ‘no shows’.

Q. Can we see the ocean from our apartment?
Yes, every apartment at Sea Star has stunning 180° views of the Coral Sea, and every apartment has its own private covered balcony.

Q. Are the apartments air-conditioned?
Yes, all apartments are air conditioned with an air conditioner in every bedroom and a separate, large air conditioner for the living/dining area.

Q. Do the apartments have ensuites?
Yes, our one-bedroom apartments have ensuites (with shower, basin and toilet) and our two and three-bedroom apartments have ensuites off the master bedroom and a second bathroom (with bath) and a second, separate toilet.

Q. Is there an on-site laundry
Every apartment has its own laundry with washing machine and electric dryer. There is also a portable clothes-drying rack.